ITIL 4 Specialist Acquiring & Managing Cloud Services (AMCS) inkl. Prüfungsvorbereitung & Examen

ITIL 4 Specialist Acquiring and Managing Cloud Services (AMCS) ist ein neueres ITIL-4-Modul (seit 2022), das die spezifischen Anforderungen an Cloud-Sourcing und -Management adressiert. Cloud-Adoption ist Standard, aber viele Organisationen kämpfen mit Kosten-Kontrolle, Vendor-Management und Cloud-Operations. Themen: 1. Cloud-Computing-Foundations — Cloud-Definition (NIST), 5 Charakteristiken (On-Demand Self-Service, Broad Network Access, Resource Pooling, Rapid Elasticity, Measured Service), Service-Modelle (IaaS, PaaS, SaaS, FaaS, BaaS Backend-as-a-Service, XaaS), Deployment-Modelle (Public, Private, Hybrid, Community, Multi-Cloud). Cloud-First vs. Cloud-Smart-Strategien. 2. Cloud-Strategie und Business Case — Total Cost of Ownership (TCO) Cloud vs. On-Premises (CapEx vs. OpEx, Hidden Costs wie Data Egress, Skills, Migration), Cloud-Adoption-Frameworks (Microsoft CAF, AWS CAF, Google CAF mit Phasen Strategy/Plan/Ready/Adopt/Govern/Manage), Cloud Reference Architectures (Well-Architected Frameworks). 3. Acquisition — Vendor-Auswahl (RFI, RFP, RFQ-Prozesse), Cloud-Service-Provider-Vergleich (AWS, Azure, GCP, Oracle Cloud, Alibaba Cloud — Marktanteile und Stärken), Contract Negotiation (Pay-as-you-Go vs. Reserved Capacity vs. Savings Plans, SLA-Verhandlungen — typische Verfügbarkeit 99.95-99.99%, Penalty-Clauses, Termination Rights). EU-Recht: Auftragsverarbeitungs-Vertrag (AVV) nach DSGVO Art. 28, EU Standard Contractual Clauses (SCCs) für Drittstaaten-Transfers (USA, Indien), Data Localization (EU Sovereignty Pledge von Microsoft, AWS European Sovereign Cloud, OVHcloud als EU-Champion). 4. Cloud Governance — Cloud Center of Excellence (CCoE), Cloud Operating Model (Centralized vs. Federated vs. Decentralized), Multi-Account/Multi-Subscription-Strategien (AWS Organizations, Azure Management Groups, GCP Organization), Cloud Policies und Guardrails (AWS SCPs, Azure Policy, GCP Org Policies, Open Policy Agent). 5. FinOps (Cloud Financial Management) — FinOps Foundation Lifecycle (Inform/Optimize/Operate), Cost Visibility (Tagging-Strategien, Showback vs. Chargeback), Optimization (Right-Sizing, Reserved Capacity, Spot Instances, Storage Tiers, Idle Resources beenden), Forecasting (Budget-Alerts). Cloud Cost Management Tools (AWS Cost Explorer, Azure Cost Management, GCP Cost Management, third-party wie Cloudability/CloudHealth/Apptio). 6. Operations — Multi-Cloud Operations (Cisco Intersight, IBM Cloud Pak for Multicloud Management, VMware Aria), Service Management Tools mit Cloud-Integration (ServiceNow Cloud Service Management). Monitoring (Azure Monitor, AWS CloudWatch, GCP Operations Suite, Datadog für Multi-Cloud). 7. Security in Cloud-Settings — Shared Responsibility Model (welcher Provider verantwortet was), Cloud Security Posture Management (CSPM mit Wiz/Lacework/Microsoft Defender for Cloud), Cloud Workload Protection (CWPP), Cloud Access Security Brokers (CASB). 8. Migration und Modernization — 7 Rs (Retain, Retire, Repurchase, Rehost, Relocate, Replatform, Refactor). Examen: 40 Multiple-Choice, 90 Minuten, 70% Pass. Voraussetzung: ITIL 4 Foundation.